info@oceanicgoldUSA.com

Return Policy

Thank you for shopping at Oceanic Gold USA.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase date of the product if they are unused and unopened. A new product may be exchanged for another product or returned for a refund.  Due to hygienic and authenticity reasons, we cannot accept used or opened products.  All returned products must be unused, undamaged, unopened and in saleable condition to be eligible for return.

International orders are not refundable, returnable or exchangeable.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

To obtain a Return Merchandise Number (RMN), contact us:

  • By email: service@oceanicgoldusa.com

Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

ADDRESS TO BE FILLED IN

Failure to follow above instructions will result in refund request not being processed

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Oceanic Gold USA.

Damaged items

If you received a damaged product, please notify us within 3 days of receipt for assistance.  We may require you to ship back the damaged product.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: service@oceanicgoldusa.com