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Help Center

FAQ

ORDERS AND SHIPPING

What measures do you take to ensure my credit card details are safe on your website?

When is my credit card charged?

Can I make changes or cancel my order?

How can I check the status of my order?

When will my order be shipped?

How will I know when my order has been shipped?

Where can I track my order?

Do you collect Sales Tax?

Who do I contact if my question is not found on this FAQ?

Do you ship internationally?

RETURNS

Can I return a product purchased from your website

What is your return procedure?

Product FAQ

Why is Manuka Honey used as one of the main ingredients of all your products?

Can your products be used on skin of any ethnicity?

Are your products 100% natural?

Do you use sulphates or parabens in your products?

What kind of testing do your products go through?

Where does the Manuka Honey you use come from?

Why are there different bio-activity levels of Manuka Honey?

Do you test on animals?